Verint Systems Celebrates Success with Vonage at Engage 2025 Conference
- Verint honored Vonage with the North America Rising Star Partner of the Year award for successful collaboration.
- The partnership integrates Verint's automation with Vonage's communication tools, enhancing customer experience and agent performance.
- Verint and Vonage focus on delivering innovative AI-driven solutions for improved customer engagement and digital transformation.
Verint Systems Celebrates Partnership Success at Engage 2025 Conference
At the recent Verint Engage 2025 conference, Vonage, a subsidiary of Ericsson, is honored with the North America Rising Star Partner of the Year award, highlighting its significant contributions to customer success through its partnership with Verint solutions. This accolade specifically acknowledges the achievements of the Vonage Contact Center (VCC), a leading cloud communications solution that seamlessly integrates with Verint’s AI-driven Customer Experience Automation Platform. This integration allows enterprises to optimize workforce capacity, enhance revenue streams, and elevate customer experience, showcasing the powerful synergy between the two companies.
The collaboration between Verint and Vonage represents a strategic alliance that combines Verint's expertise in automation with Vonage's innovative communication capabilities. By leveraging AI-driven tools, businesses can improve agent performance and customer satisfaction significantly. John Bourne, Verint's Senior Vice President of Global Channels and Alliances, commends Vonage for empowering clients to utilize CX Automation effectively, resulting in tangible business outcomes. This partnership not only highlights the effectiveness of their joint solutions but also underscores the potential for transformative growth in customer engagement strategies.
Kristy Thomas, Senior Vice President of Global Channels and Alliances at Vonage, emphasizes the importance of turning data into actionable insights through their collaboration with Verint. This partnership enables businesses to foster personalized and meaningful interactions with customers. As Vonage continues to innovate within its technology portfolio—which includes Network APIs, CPaaS, CCaaS, and UCaaS solutions—it remains focused on supporting enterprises across diverse industries. The commitment to enhancing digital interactions and creating exceptional customer experiences through AI-powered platforms positions both companies at the forefront of digital transformation in the customer engagement landscape.
In addition to the award recognition, the Verint Engage 2025 conference serves as a platform for industry leaders to discuss advancements in customer experience technologies. The event facilitates networking opportunities and knowledge sharing among participants, further driving innovation across the sector.
As Verint and Vonage continue to strengthen their partnership, the emphasis remains on delivering impactful solutions that not only meet current market demands but also anticipate future trends in customer engagement and digital communication.
