CX has been in the news recently: CEMEX S.A.B. DE C.V. is not mentioned in the provided information. The information highlights PolyAI's recognition of 100 innovators in customer experience with the 2026 CX 100, Horatio's launch of its HoratioHX platform focusing on a human-first approach, and Atento's efforts to enhance customer experience through new AI roles and training programs.
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